UNIVERGE 3C

Transform How You Communicate, Collaborate, and Serve Your Customers

UNIVERGE 3C: REDEFINING ENTERPRISE COMMUNICATIONS

Unified Communications. Collaboration. Telephony. Now your whole team can benefit from a single solution. Collaborate pro-actively from almost anywhere, anytime with UNIVERGE 3C – powerful and innovative IP telephony and UC&C software that operates in a dynamic delivery model across premise, cloud or hybrid environments. Welcome to UNIVERGE 3C. Welcome to NOW.

CREATE CONNECTED
EXPERIENCES

Meet the rising expectations of customers, colleagues and partners for shorter response times and higher service levels. Let your digital workplace strategy create rich and connected Customer and Employee Experiences, through anywhere and anytime, frictionless, personalized and meaningful interaction.

WORK AS
ONE TEAM

Maximize the performance of your workforce and make them more responsive to business. Make customer contact welcoming and well-informed. Enable your teams to work together as one, and collaborate productively in real-time, with co-workers, customers and suppliers.

UNIVERGE 3C. WELCOME TO NOW!

CONNECT.

3C enables colleagues to be chased and contacted quickly and easily using company directory and Presence for real-time availability, inside and outside the office.

COMMUNICATE.

Users benefit from a single contact number across multiple devices, including seamless call transfers between public mobile networks and company WiFi when a user is on the move.

COLLABORATE.

Fully interactive collaborations can be arranged in seconds - video conferencing, communal whiteboards and screen sharing are just a click away. Welcome to NOW!

SMART MOBILITY
COMMUNICATE ANYWHERE, ANY TIME

ON THE ROAD

Treat your smartphone like your deskphone with 3C Mobile Client. Enjoy the UNIVERGE 3C system features while you’re on the move.

ON YOUR PREMISES

The UNIVERGE 3C’s IP DECT range includes the ultimate devices for voice, text messaging and in-house mobility.

THE RISE OF THE HOMEWORKER
GREATER PRODUCTIVITY, FLEXIBILITY & COST SAVING

UNIVERGE 3C provides smart collaboration and keeps homeworkers connected with highly cost-effective video working seamlessly within your IT environment. Users can quickly set up audio and video conferences between PCs or Android devices from anywhere with an internet and VPN or LAN.  

  • Video conferencing, document & screen sharing
  • Presence – see the status of your colleagues
  • Call control – determine how you want to be reached
  • Voice and video is web based - so no public network charges
  • External parties can join web meetings without downloading any application

ADVANCED CONTACT SOLUTIONS
THAT ENGAGE YOUR CUSTOMERS

MAKE YOUR COMPANY EASY TO DO BUSINESS WITH

Enable your website visitors to chat and call your organization in real-time and with a single click. Enable your agents to see all communication with a customer in one place, avoiding customers having to repeat themselves. 

EXPLOIT OMNI-CHANNEL POWER

The multi-channel environment handles email, live Webchat, WhatsApp and voice via a single interface. Voice calls, emails and webchats are routed to the best suited agent, reducing waiting time and improving customer satisfaction and staff motivation.

FULLY ALIGNED WITH YOUR IT STRATEGY

UNIVERGE 3C is designed to be embedded in today’s IT architectures meeting all the needs for operational efficiency, security and IT governance.

DYNAMIC DELIVERY ACROSS DATA CENTERS AND CLOUD

UNIVERGE 3C virtualizes communication and collaboration services – whether deployed in a data centre, spread across an organization or hosted in the cloud. It can be deployed on multiple servers or virtual machines across a network and operates as one single system, sharing a common, single database.

NATIVE SURVIVABILITY AND CONTINUITY

UNIVERGE 3C delivers continuous availability and disaster recovery with unmatched security, scalability, interoperability and reliability thanks to latest encryption and security protocols. Servers in Active/Active mode reduce the impact of a system failure and support geographic redundancy.

BUSINESS PHONES
FOR EVERY WORK ENVIRONMENT

INTUITIVE AND INTERACTIVE NAVIGATION

Choose from IP or digital; grayscale or colour displays and even video calling

GIVE YOUR EMPLOYEES THE BEST TOOLS TO COMPETE

UNIVERGE 3C includes a diverse range of desktop telephones that best fits the individual’s role for easy call control from the office, remote office or homeworking, hot-desking and more

Discover all desktop phones

Resources

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