Call Management

MyCalls - The Complete Call Management Suite

MYCALLS CALL MANAGEMENT:
A ‘REAL-TIME’ DASHBOARD FOR ALL YOUR COMPANY’S COMMUNICATIONS

MyCalls is probably the most cost effective manager you will ever employ! This diverse suite of applications includes call management, call centre management, call recording and CTI. Integrating seamlessly with NEC systems, MyCalls provides real time information about every aspect of telephone use and performance.

HOW CAN YOU OVERCOME REMOTE WORKING CHALLENGES?

The MyCalls suite has full remote working capabilities. Keep track of your team’s call performance with Presence, live call stats, call reports and call recording!

HOW MUCH ARE MISSED CALLS COSTING?

MyCalls highlights every missed call – as it happens. A fast call back means less risk of losing business and customers to your competitors.

WHICH ORGANISATIONS WOULD BENEFIT FROM MYCALLS?

Regardless of size, any organisation that uses the telephone to keep in touch with its customers will benefit. It’s ideal for busy sales departments and helpdesks or for healthcare.

GOOD REASONS TO CHOOSE MYCALLS

Increases productivity of your team, reduces your operational costs and transforms your customer experience!

CALL MANAGEMENT
MyCalls Call Manager adds an extra dimension to teams call performance

Manage by Exception

User-defined system alarms alert managers to urgent situations, e.g. if the number of abandoned calls exceeds a given threshold

NEW ENHANCED REPORTING

Enjoy quicker access to actionable reports with more visuals, charts and drill down analysis

‘REAL-TIME’ DASHBOARD

The ability to display call performance data on a wallboard increases motivation for teams & individuals

EMPOWERED RECEPTION
MyCalls Operator Console provides call control at the hub of your communications

BETTER FIRST IMPRESSIONS

Deliver excellent first contact with your customers with professional & friendly service - even during heavy call traffic

SIMPLE, VISUAL INTERFACE

Like a company dashboard, all calls are presented clearly along with Caller ID, phonebook & previous handling

CALL CONTROL

Calls can be answered in any order, from queues, using drag & drop simplicity, while VIP callers are easily prioritised

FASTER, BETTER COMMUNICATIONS
MyCalls Desktop speeds up your call handling and transforms customer experience

Speeds Workflow

Callers are identified immediately, with screen-popped access to database records for faster, warmer, more efficient service

Presence

Provides bird’s eye view of your colleagues status and availability

Real-time views

Extension activity from the desktop simplifies all telephone functions & saves time on basics like dialling & call transfer

CALL RECORDING
MyCall Call Recorder: simple, secure call recording with advanced analytics

WHO SAID WHAT

Provides undisputable facts about every call that can be used to resolve disputes quickly & effectively

SECURE RECORDINGS

All recordings have highly secure 256 bit encryption – complies with current rules on safe storage of customer information

Take credit card payments

Stop/Start recording for security compliancy with credit card payments over the phone

DELIGHT YOUR CUSTOMERS
MyCalls Call Centre enhances performance for call centre managers, supervisors and agents

Increase Capability

Full call centre functionality built around NEC ACD technology enhances customer experience

Maximise Agent Productivity

Managers have real-time information & activity reports essential to agent performance and training

Predictive Abandonment

Intelligent call analysis to help prevent losing callers and business

Documentatie

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